Metrics and data

Updated: Thu Apr 17 2025

Every organization wants to know how its content is performing. Content strategists and technical writers also want to know those metrics so they can plan and ensure the content they create is relevant and highly used topics are addressed.

I find out how your content is performing so you can report and improve.

Set up custom Kibana dashboards.
Analyzed metrics to create custom quarterly reports for senior management.
Wrote SQL queries to analyze actual performance of legacy help system.

Related

So, you want to be a technical writer? webinar
Content Wrangler webcast, 2024

Adding value as a technical communicator webinar
STC Instructional Design and Learning special interest group, 2020

Drive your docs with data webinar (video)
STC Instructional Design and Learning special interest group, 2018

Tools

Db2 database by IBM
Kibana by Elasticsearch
SQL Server by Microsoft